CAPABILITIES
When citizens contact their government via phone or the web, they’re interacting with more than just the person on the other end of the line (or chat). They’re engaging with a whole host of database and infrastructure services that facilitate that interaction. We support the full range of call center and help desk support services for our clients.
Our Services Include:
- Multilingual Support and Multi-Modal Service 24/7/365
- Contact Center Business Analysis
- Workforce Management Design
- QA Assurance
- Call Recording Management Design
- Report production and metrics tracking
- IT Help Desk Support
- Tailored Customer Management Outsourcing Solutions
- Inbound/Outbound Top Tier Call Centers
- Data Processing, Analysis and Reporting
- State of the Art Technologies and Tracking Systems
VIATEQ is dedicated to using cutting edge platforms in AI, machine learning, and data analytics to increase efficiency and keep up with ever-changing technologies. Our JV partnership with Simple Technology and AWS will allow us to deliver reliable, scalable, and cost-effective cloud-based solutions to personalize the customer experience.
Our Services Include:
- Amazon Connect
- Real-time and Historical Analytics
- Boundless Scalability
- Skills-Based Routing
- Task Management
- Self-Service Capabilities
- Text-to-Speech
- Amazon Lex
- Lifecycle Management Capabilities
- Integration with Amazon Connect
- Multi-Turn Conversations
- Intuitive User Experience
- Easy Publishing Across Multiple Platforms
- GenAI for AWS
- Improved Customer Experience
- Increased Agent Efficiency
- Enhanced Analytics
- Text Generation
- Question Response
In today’s world, top-notch IT infrastructure and information security practices are a must. VIATEQ works with clients to help them tackle their needs today and for the long-term. We partner with clients to inform and evolve their IT and cyber strategies in a way that sets them up for optimal performance and growth.
Our Services Include:
- Information Security
- Security Operations Architecture and Engineering
- POA&M Remediation
- Artifacts Management
- Disaster Recovery and Contingency Planning
- Information System Contingency Plans
- Diagnostics and Mitigation
- Configuration Management
- Data Warehouse and Data Integration
- FISMA, NIST and FedRAMP compliance
- Symantec Data Loss Prevention
Understanding how to build and support applications for mission-critical federal programs is one of many areas where we excel. Our team of software development experts are well-versed in the unique requirements and needs of government customers, and have experience setting these customers up for success.
Our Services Include:
- Software Development and Testing
- Tableau Dashboard Development
- Mobile and Cloud Solutions
- Web Design and Development
- Enterprise Content Management (ECM)
- Life Cycle System Development
When clients need “Partners in Performance,” they turn to us. We support them on a range of program management and business operations support tasks to ensure their projects meet and exceed expectations. We thrive on making client programs both efficient and effective. And we love doing it.
Our Services Include:
- Project Management
- Program Portfolio Management
- Document Management Support
- Administrative Support Services
- Litigation Support Services
- Business Intelligence Analytics
- Strategic Planning
Our team manages and administers the procurement of an extensive realm of commodities and services for commercial, research, and federal customers and programs. VIATEQ’s professional services add significant value by helping customers manage their headcounts, address surge requirements, and reduce the administrative burden and extensive costs of procurement. Our pricing structure meets the needs of the complete procurement cycle to a simple pass-through.
Procure2Pay (P2P)
Commodity Categories:
- Maintenance, Repair, and Operations (MRO)
- Equipment Repair Services and Parts
- Building Materials
- Tools and Hardware
- Facilities
- Industrial Supplies
- Engineering Products
- Lab and Plant Safety
- Recurring Utilities
- Capital Equipment
- Research
- Manufacturing
- Corporate Infrastructure
- Specialized Machinery and Equipment
- Chemicals
- Research
- Manufacturing
- Lubricants
- Technology
- IT and Network Equipment
- Communications Equipment
- OEM
- Software
- Other Electronics and Components
Subcontractor Integration and Pass-Through
Commercial and Federal Contract Engagements:
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Scientific and Technical SME Services
- Customized Software, Platforms and Subscriptions
- Subject Matter Data Analysis
- Specialized Scientific and Creative Consultants
- ESG Strategy
- Database Audit
- Environmental Impact Studies
- Art Media Design
- Video Production
Recruitment Services
Industries and Focus:
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US Federal Programs
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US Commercial Services
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Information Technology
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Customer Service/ Call Center
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Project Management
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Program Support
CLIENTS AND PARTNERS
VIATEQ supports numerous agencies across the federal government, working with partners large and small nationwide. Our clients and partners return to us time and again because we are excellent collaborators, operating with integrity and quality people, and our performance is second-to-none.
